Bank of America Complaint - Bank of America Stinks
My loan was orignally with countrywide now I have to deal with this mess. If we had an option this bank should get a negative number. I have been with Countrywide then Bank of America since 2007, a great customer at that for a home loan. Pay on time and each month. This month we mailed our check for your home loan and apparently it did not get there. 1wk later from the time that we mailed it they claim they did not receive it. I asked for the late fee to be waived this time and they could not do that either, even if I gave them the money over the phone. If I gave them money over the phone I would get another $15 added as a fee and if I made the internet payment I would have to pay $6. There is no way this is customer service. These people are nuts stealing from good customers! Good customer service would have required them to give us a break and waive the fee but I guess since we are not a loan defaulters we do not qualify. Maybe some bank regulations should be written to protect the good and honest person for once!
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