Discover Card Complaint - Cancelled my card for "inactivity"
I opened my first Discover Card in 1990. I built up a good credit line ($10,000) over the years and eventually added a second card. Mainly for organizational purposes, I have been using the second card, which has a lower limit but a better interest rate. This card currently has about a $4,000 balance, because I recently moved across the country and incurred quite a bit of travel and relocation expenses.
Today I received a cancellation letter for the original card. The reason they gave was "inactivity." I immediately called customer service. The representative went on to tell me that "in this bad economy, [Discover] must profit, and this card is not generating profit."
I am pretty well versed on the ins and outs of credit cards and know that "inactivity" can lead to cancellation. However, not only have I given them plenty of "profit" since 1990, but they seem to disregard the fact that I am running a pretty hefty balance on the second card. Still, when I explained this and asked them to reconsider their decision, they refused to budge.
Based on my experience, Discover was always one of the better companies to deal with. This is NOT the way to treat longterm, loyal customers!!