Sirius Satellite Radio Complaint - Sirius WORST Customer Service & Fraudulent Return policy
NEW YORK, NEW YORK -- Sirius Satellite Radio is one of the absolute worst companies I’ve ever had the misfortune to deal with – second only to the contractor who destroyed my home instead of remodeling it!
I purchased a NEW Stratus 6 radio from their website, after the previous (very expensive) Sirius radio I’d had less than 2 years died. I had the radio professionally installed at a large retailer, one recommended by Sirius.
Then the nightmare began. I spent over 2 hours on the phone with 7 different people, was disconnected 3 times….just to try to activate my radio. I finally gave up out of frustration & exhaustion. Only 2 of the people I spoke with were even remotely friendly &/or concerned. The rest of them were total idiots, condescending or indifferent & did nothing to try to help.
I called again the next morning & thankfully finally spoke with a tech that realized that my only problem was that I was tuning to the wrong radio station, which he figured out within 2 minutes! Perfect!
In less than a week, my radio stopped working again. I spent over an hour on the phone with 4 people, who finally came to the conclusion that my antenna was faulty & the unit needed to be returned for a replacement. I finally made my way through the phone maze to a lady who stopped passing me around to useless other departments. She actually took the time to help me. She arranged for a return and an install card so I wouldn’t have to pay to have the non-working radio removed & a new one installed – AGAIN!
Yesterday, I got the replacement radio. Guess what – I received not a NEW radio, which is what I purchased – but a “reconditioned” radio! I couldn’t face endless hours on the phone again, so my husband dealt with this one.
He had the same experience. He was on the phone for over 2 hours, passed around from department to department & was disconnected (or was it hung up on?) numerous times. He was told that it was “company policy” to replace any radio purchased online with a reconditioned model. I’m sorry, but I consider that fraud & theft! He did finally get someone to agree to give us a $20 credit (which is the amount their reconditioned radios are discounted online), but we have to pay for shipping the return back to them! What a load of crap!
I’m now waiting on a callback from the “Install Card” activation, to see when I can get an appointment to pull out the old & reinstall my reconditioned radio. Yeah, right!
This is the last time I do this. NEVER again will I order anything from Sirius online, and I may cancel my service altogether.