Oz Fitness Complaint - Manager
I joined 24 Hour Fitness in Billings, Mt. about 4 years ago. I paid enrollment fee, and have paid $40 a month since then. It has become a hardship since I'm living solely on social security now. My kids decided to get me a "lifetime" membership, which we could do with 24 Hour Fitness, but evidently Oz, who bought the gym, doesn't do this. When they bought it, they honored all the existing memberships, which is pretty good, because my nice has a $150 lifetime membership (she doesn't go though) and I know several people with $20 a month memberships. When my son called to talk to the manager, I think her name is Heather, she told him the only thing they could do was a 2 year membership, then after that it would only cost me $99 per year. They did take that, but I went in to talk to Heather for a couple of things: they paid another enrollment fee. I thought that was out of line, since I've been a member for 4 years. That was $177. Also, they had to pay $247 for four sessions with a personal trainer. Since I'm working with a physical therapist, I don't need that. She explained it was all part of "the package", and said over and over that she could lose her job, because it was against the rules to change from a month to month memebership to this more permanent one. Now, it certainly doesn't make sense to me why a company would fire a manager who got $940.87 from my kids, in her hand, for a two year membership, that I could have quit at any given time, and may have had to because of the financial hardship!! "- - - -a bird in the hand?". I decided to let it go, because I sure didn't want the poor girl to "lose her job!" Now they have called my son, and informed him that there is no way they can credit my charge card for the payment they took out on May 15, because she would "lose her job". Well, I kinda figure if anybody in your office is awake they will see my membership cancellation, and my new membership, all within a 24 hour period and maybe figure it out. I just feel that it is so wrong for them to collect twice for the same month, and they won't do anything about it, all because she might "lose her job." Now, I don't even know if Heather does a good job or not, but I don't want her to lose her job either. She says the reason is because you lose money on the $99 a month thing. I've known enough people that have memberships and don't ever use them to know that over all, you don't lose money. I don't know if I'll live long enough to make you lose money or not. I hope so. I don't want Heather fired, although perhaps someone should explain some of the facts of life to her. I just want to be refunded for the month of May!