Vonage Complaint - Night Mare - Vonage Internet Phone Service
I have had Vonage for 1 year and 11 months and they have been paid for the 12 month to finally take care of the 2 year commitment that I did not know I had until last year I tried to cancel my service. I did not read the fine print, and that is what they are hoping for. If you take their service they are like family that comes to stay for a couple of weeks to get back on their feet, YOU CAN'T GET RID OF THEM. If you try to leave before your commitment is up they will tell you it is cheaper to finish out your 2 years and then they will give you some reduced rate or even give you some service free, LEAVE. I am at my 23rd month and I called today to cancel my service, they have already charged my credit card with the next month of service which will pay me up to the 16th day of June which is my due date for month 25 which they will deduct from my card on that day. Even though their service is paid in full until my 24 month commitment is up I still can't cancel my service with them until the day in which my 24 month service is up. I would gladly forfeit the month they have taken, and cut my service off now and we would be through, but no if I cut it off today even though they are paid through to my 24 month they will charge me a prorated charge for disconnecting early, and they have tier money, I just want them to go away.
So now I must call on the 16th, and they will have charged my credit card by that morning for another month of service, I can cancel my account that day, if I can get through to customer Service, and listen to all the We are so sorry to see you go crap. It will probably, knowing how Vonage works, take 3 months to get my payment back, if I get it at all.
I called the Utilities Commission in NC to file a complaint and they are very aware on what goes on at Vonage but not the right division to take complaint, so on and so on.
Vonage service is so so at my home with cable Internet. I just really did not use the service enough to justify the amount I was paying however I let it ride for about 11 months because it was cheaper to keep it than to get rid of it.
I am sure I am not the first nor am I the last, I am also sure that all this crap was somewhere in that little piece of paper they email you upon starting your knew service with them, so it is all legal and sweet but it is not right to the consumer.
If you take their service I wish you all the good will and happiness and hope it all works out like you think it will. READ THE CONTRACT, every word.