Big Lots Complaint - Avoid Big Lots unless you want to take risks
Frustrated first time customer will not return to BigLots... In February, I purchased a number of items at the Glenwood Ave Big Lots in Raleigh- including a paper shredder. I probably used it less than 10 times before it stopped working May.
Today (May 20th) I took it back to the store (with receipt)to ask for a refund and I was told that all refunds must take place in the first 30 days…I doubt that I even used the machine in the first 30 days, and explained this was not a choice that I had made…the product simply doesn’t work as advertised. At that point, employee Valerie offered to exchange the unit (although I wasn’t thrilled about the idea of getting another defective unit).
However it turned out that they had none in stock, so she wasn’t able to do anything at all. No refund, credit, or exchange for anything of value.
Next, I talked to the manager Mike, and explained very carefully that a $15 shredder was about to create a negative Customer Relationship Management experience for BigLots. He admitted that the policy was bad, however, he has only been in his position for a week and there is nothing he could really do about the situation. He offered a discount on a more expensive shredder by the same manufacturer, however, you will recall that I’ve already had a bad experience and can’t imagine pouring in additional money.
So, after visiting Big Lots a total of two times, I will keep my broken $15 shredder so I can use it as an example and warning to other potential customers… ‘let the buyer beware’. I want everyone to know they they are essentially shopping at a yard sale, and if something looks to good to be true, consider the fact that it probably is too good to be true-
I sent a complaint note to Big Lots and received a repeat of their 30 day policy.
In the future, if I think of anything I might want from Big Lots, I will go to Walmart instead.
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