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Atlantic Nissan Auto Mall - West Islip Complaint - Stay away from atlantic nissan in West Islip!! Lied about trim on the car that they sold!!!

Review by Tnns722 on 2010-05-21
Resolution Update on 05/21/2010:
They did not take action until I got a lawyer involved, it turns out that the person that we spoke with yesterday wasn't the general manager, we have no idea who he was. They finally gave me money off the car, would not take the car back however. I guess it takes lawyers to get these people to do anything.
WEST ISLIP -- I went there looking for a used xterra, the saleperson, Grant said that he found a car for me for a deal that I couldn't refuse. He told me the car was an xterra SE. He wrote SE on the piece of paper with all the information I was to give my insurance company about the car. He told me the SE only came with roof racks, running boards and a wheel mounted radio changer. When I asked him if my car had the radio changer he said no, but he still said it was an SE. When I get home with the car and I looked up all the specs online I found it was missing many things an SE should have. I told him I wasn't familiar with what each model had but he said, don't worry that is why he was there to help us and we could trust him. When we went there the next day to find out why the car was an S and not an SE the person in finance said we would sit down with the salesman and manager and I would leave happy, we waited for an hour when they said it would only be 20 minutes, then they tell us they both won't be in until the afternoon. We ended up wasting 2 1/2 hours there and leaving with nothing. When we finally spoke with the manager and salesman the salesman denied ever writing it. The manager was unhelpful and it is obvious he was only trying to cover the salesperson's mistake. They are lying, dishonest people and should never be allowed to sell a car to anyone. Beware of the salesman named Grant!!!
Comments:1 Replies - Latest reply on 2010-05-21
Posted by azspots on 2010-05-21:
You have the paper work HE wrote out??? Well then, demand an appointment with the manager and straighten it out.

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