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Direct Energy Complaint - Direct Energy is a total RIPOFF!!! - Electricity

Electricity - Complaint
Review by Nikki02 on 2010-05-21
Direct Energy is a Ripoff they try to get as much money out of you as they can. Me and my husband had been using them for 6 months and the first 2 months our bill was a little over 200, the 3rd month it went to 298, the 4th month it was 364 then the 5th month it jumped to 502. We told them to come check the meter they said it was working properly and they had an actual reading. So the last month we used them our bill jumped to 634.97 and we were not even home during the day. I called customer service they said there was nothing they could do and were not willing to work with me and then asked so when are you going to be able to pay your bill. I just laughed. So we changed our light company right after that and our first bill was 68 dollars and some change which it was only for 22 days but it would have still been less than 100 for one month.
Comments:
Posted by Alain on 2010-05-22:
Direct Energy is owned by a large British energy company, Centrica. They have been investigated and fined for (among other things) ethics problems in the past. You may want to contact the Texas Attorney Generals Office (Consumer Protection) at 800-621-0508 (out of state), 512-463-2185 (Austin), 214-969-5310 (Dallas), 915-834-5800 (El Paso), 806-747-5283 (Lubbock), 956-682-4547 (McAllen), or 210-225-4191 (San Antonio)to complain. They very well may have a file on these folks.
Posted by Alain on 2010-05-22:
You can contact the Texas Attorney Generals office (consumer protection) about this via oag.state.tx/consumer/index.shtml or call 713-223-5886 (Houston Regional Office).
Posted by Alain on 2010-05-22:
Posted this in the wrong place, but still applicable.

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