Comcast Corporation Complaint - Would Rather Have Dial Up and No Cable Than Comcast
Where do I begin? My boyfriend and I switched to Comcast Cable and Internet because our previous provider was a little too expensive for us. We got a flier in the mail advertising $69.99 for cable and internet for 6 months, so we signed up. Worst move ever. For the first two months, we didn't seem to have any problems and we were impressed with the service. The third month is when the headaches began.
Our internet stopped working properly. We would be able to browse the web for about 5-10 minutes before it would drop off and we wouldn't be able to get anything to load. We would then have to wait at least 15-20 minutes before we could get back on and continue what we were doing. This got very frustrating very quick, especially when we were trying to pay our bills and do our banking.
I promptly called Comcast to report the problem and they scheduled a tech to come out to our house the next day to inspect the lines. The next day came and went and the tech never showed up. When I called to ask where he/she was, I was told that our appointment was canceled because there was an outage in our area. I figured that's why we were having problems and waited.
Long story short, if there was an outage, they never fixed it. All in all, I called Comcast every day for two weeks straight reporting the same problem and having them tell me there was an outage and it was being worked on. They finally had a tech come out and replace the lines, which we were told were bad because a "squirrel chewed through them." We do have a lot of critters around here, so I figured it was a plausible explanation. One hour after the tech left our home, the problem was back. I very much doubt that the squirrels were lying in wait to chew through the brand new lines.
A month later, our internet was finally working again. Don't know why, but it was. We did manage to get them to give us a free month of internet, so at least we didn't have to pay for something that didn't work.
Lets move on to our problems with the cable. We have 2 HD boxes in our home. One of them started acting up and I called Comcast (again) and they sent us a new one. A couple days after hooking that up, I could no longer access OnDemand or ANY HD channels. It was only that box, every other box in the house was working properly. They sent out a tech after trying to get me to sign up for some service for $1.99 a month and warning me that I may have to pay $28.99 for the service call. They shut up real quick when I said "If it's a faulty box, which I'm sure it is, why would I have to pay $28.99 to have someone come out and tell me that YOUR equipment is the problem?"
Two days later, the "tech" came out. I use quotations because this guy obviously had no idea what he was doing. He came into our home and I demonstrated the problem. As I asked if the problem was the box itself, he interrupted me telling me there was no way that it was the box. He asked if we had a basement and before I could finish saying that we have a crawl space, he interrupted me again and said "Well, I ain't going down there!" He then told me that the problem was probably because we have a lot of electronics in the house. We have 2 TVs, a DVD player, 2 cable boxes, and a surround sound system. Not really heavy duty stuff. He said he would check the lines outside and proceeded to stand outside on our driveway staring off into space for the next five minutes before he went on the side of the house and disconnected the lines. A couple minutes later he came to the door saying that there was a problem with the main line, but could not explain what the problem was. He said he would put a work order in right away and left.
Three days later, the box still wasn't working, and I called to complain. I put in a formal complaint against the rude tech and to my surprise, a supervisor came to my home to apologize. I will give Comcast praise for that one, the supervisor was very nice and went outside to check what the tech had done. Turns out he didn't do anything. He didn't check one single line. He pretty much went outside, disconnected our cable for 5 minutes, plugged it back in and gave us a pitiful excuse as to why it wasn't working. The supervisor was livid and promised that something would be done about the tech.
All in all, I'm excited to be getting rid of Comcast. I cannot wait to make that last phone call to cancel and tell them exactly what I think of their company.
By the way, our internet is acting up again. Same problem as before. I'm not even gonna try to get it fixed this time since we're moving out in a week and getting different service altogether.