Netspend Complaint - Netspend..... a class action lawsuit should be filed against them
I used my Netspend card for the first time May 19 the following day I stopped at a kwik Pantry, entered the store looking for an ATM but did not find one so I handed the clerk and asked for $10 gas, he swiped the card I entered the PIN got a receipt and left, my next stop was at a local pharmacy to pick up some prescription meds, the card was declined several times. I called the local ACE and was advised I should not have got that piece of crap, the clerk said she discourage everyone from getting them because it is a scam and I now agree with her. I called corporate only to be told the balace would reappear in a few days, but overnite my balance on line went from -$0.50 to $0.50.
I want my money today. I HAVE FILED A COMPLAINT WITH THE TEXAS ATTORNEY GENERAL'S CONSUMER COMPLAINT DEPARTMENT AND WOULD ADVISE ANYONE ELSE HAVING THIS PROBLEM TO DO THE SAME, IF THEY GET ENOUNH COMPLAINTS THEY WILL SHUT THIS COMPANY DOWN OR MAKE SURE THEY START PLAYING BY THE RULES.
Company Response on 05/26/2010:
We would like to apologize for the huge inconvenience this has caused. We can assure you that our company is not a scam and that we have serviced over 7 million customers since we began. Unfortunately when you use your card at gas pumps, and inside some gas stations, there will be a hold of around 55.00 on your card. This hold is in place in case if someone gets more gas then what was available on the card. We do state in our terms and conditions that this may occur, but understand it can be frustrating. Hopefully by now your money has been released. We hope that this does not discourage you from using our service, but in the future it is best to try to pay for gasoline with a debit purchase to avoid this type of hold. If you have any questions please feel free to contact us.
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