Sirius Satellite Radio Complaint - Sirius Refuses to Correct Their Own Error
I had an annual service contract with Sirius from March 2009 to Feb 2010. On February 6th, 2010 I called Sirius and cancelled my subscription for the following year, making sure I called with sufficient time so I wouldn't be automatically billed for an additional year. The cancellation of the subscription went through fine and I was not billed for the next year's service, however the phone agent did not enter the correct cancellation date and their system showed that I owed them $75 for an early termination fee. I was never notified of their error until I received a collection notice from EOS CCA collection agency stating that Sirius had turned my bad account over to them and I now owe $80. I immediately contacted Sirius to resolve this issue and they admitted that they had made the error, it showed that I did everything correctly on their system, however they could not do anything because it had gone to the collection agency. So now after wasting several hours with Sirius to get someone on the phone, I try to contact the collection agency. Three hours later now of trying to contact someone there, they won't pick up the phone. So I thought that I would send an e-mail to Sirius customer service, surely if I explained that it was their error, they could verify the information on their system, recall and cancel the collection account and remove the negative information from my credit report. Their reply e-mail was more of the same, we cannot do anything because it is at the collection agency, we appologize for the error but we cannot do anything. How can companies operate with total disregard for people and consequences. Stay far, far away from Sirius, even if you follow their rules, they will find a way to complicate your life.