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Bob Evan's Restaurants Complaint - Poor customer service
Complaint
PICKERINGTON, OHIO -- I visited Bob Evans today. I placed a to go order and was told it would be ten minutes. I had no problem with this. Five minutes after waiting another couple came in to place a to go order as well. After placing their order they where asked if they wanted a drink while waiting. When my name was called I ask the waitress why I wasn't ask for a complimentary drink while waiting. She resonded she was busy gave me my order and walked away. I ask to see the manager she went over to the dining area and talked with him. He came out and I ask him what was the difference. He ask me did I have the same waitress I told him no, but what was the difference. He said no difference would you like for me to offer you a drink. I walked away. I feel as if he should have said let me he had to ask give you a drink as well. My thought was why ask me.
Comments:
Posted by Dryad on 2010-05-22:
I would have taken the drink from the manager at that point.
How was your food?
How was your food?
Posted by DebtorBasher on 2010-05-22:
I went through McDonald's drive through last week and ordered one of their bagals. I was asked to pull up and they will bring my order out to me. I pulled up and waited less than two minutes an the guy came out with my order, handed it to me and said, '1 bagal' I said yes...he said, I threw in a hashbrown for your wait. I thought that was really nice of him, since, like I said the wait was not more than two minutes.
Posted by lilyaya on 2010-05-22:
Basher, what's a bagal? Is it like a bagel?
Posted by ProConsumer on 2010-05-22:
It's foreign, pronunced buhgahl. oops.. ::running::
Posted by Alain on 2010-05-22:
A bagal is similar to a bagel except that it is covered in chocolate. It was invented by Luthern Monks in about 1564 in the Westphalia Region of what is now Germany as a substitute for fruitcake.
Posted by MRM on 2010-05-22:
Aweome Proconsumer and Alain, for dropping the knowledge on us!
Posted by ProConsumer on 2010-05-22:
See, dont I get credit for knowing that it is foreign? lol
Posted by DebtorBasher on 2010-05-22:
What can I say, I'm not Jewish!
Posted by Venice09 on 2010-05-22:
The fact that it was a different waitress does make a difference. Your waitress was too busy at that moment to offer you a drink. Apparently the other waitress had more time. This is not something to take personally, especially since an explanation was given, and the manager offered to make it up to you by giving you a drink.
Posted by PepperElf on 2010-05-22:
wait ... you were mad, complained, and the manager offered you what you asked for, but you walked away upset
if you didn't want the free drink
what did you want?
if you didn't want the free drink
what did you want?
Posted by Venice09 on 2010-05-22:
The OP said, "I feel as if he should have said let me he had to ask give you a drink as well." I think that's what the OP wanted, but I'm not sure what it means.
Posted by Ytropious on 2010-05-23:
OP, there were 2 different girls. One was busy, one was not. You are complaining over a free drink to sip while waiting. I'm sure if this girl had the time she would have offered you a drink too. Also how do you know it was complimentary? The other waitress may have added it to their check.
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