Payless Car Rental - Montreal airport - at Wyndham Hotel Complaint - We know you have a reservation. But your car's not here. Too bad for you. - Car rental

Posted by justcuz on 2010-05-23:

Unfortunately, these things happen...it's possible the person with "your" car had something happen that caused them to be late.

I bet you'd have never wrote a review about the "slob in jeans and t-shirt" had everything gone smoothly for you. It always amazes me how people are so selfish...and get so angry over the smallest things.

Posted by idontthinkso on 2010-05-23:

I can't show up to work in a t-shirt and Jeans, and I'm a serviceman! Someone at a front desk should show a little pride in their appearance. And what is the point of reserving a car beforehand, if you have to wait in line with the walk-ons?

Now, car rental places have a limited amount of rentals. If a customer is late, and the site doesn't have another car, tough break. It's commerce. You buy and maintain a certain amount of vehicles depending on what the demand is. Being told to wait can and does happen. It's a simple fact of life, sh*t happens. There really isn't enough info here to take any sides. But assuming the OP is abusive and selfish with this scant info, is equally wrong.

Posted by RedDazes on 2010-05-24:

@Op + Idontthinkso I know a lot of places where T-shirt and Jeans are the dress code. A lot of places you wouldn't expect to have that sort of dress code do, it makes your customers feel a little more comfortable and relaxed.(according to them)

Posted by michaelnyc on 2010-05-28:

Just Cause: In this case, his appearance was completely relevant. I don't think minimal expectations around service and standards equal selfishness.

The office was a mess. The guy was a mess. And the situation was a mess. When it comes to confirmed reservations, "these things happen" isn't a valid excuse, as far as I'm concerned. This location, as IDontThinkSo pointed out, isn't running its business appropriately.

For the record, when I returned to Enterprise inside the airport - where I usually rent - the customer-service guys were dressed in suits and ties, the spotless cars were lined up and waiting, and I was sent off with a smile - after one of the guys loaded my bags.

Posted by Ghost of former member on 2010-05-30:

Do you honestly think that insulting the employee is going to make them want to help you?

Posted by MRM on 2010-05-30:

Ghost of former member, long time, no see! I look forward towards your first star!

Posted by Skye on 2010-05-30:

There was nothing you could do but wait for the car to be returned. I guess the way he said it to you, is what made you angry.

You're a New Yorker, it takes a lot more then that to annoy us!

Posted by granangry on 2010-06-04:

This company is horrendous...commenter is right, stay with the big national chains and avoid these folks like the plague.

Posted by moriah2472 on 2011-08-10:

I have traveling to Montreal next month have few days trip there I need a Best car rentals in Montreal. Can anyone suggest few?

Posted by Bob on 2012-08-14:

The car rental desks at the Montreal airport are all thieves: Hertz, Avis all. They will not give you the price the rental company quoted you if you called their main reservation number. They will also try to get you on the gas on return, overcharge you by any means they can.. Try a different location..city!!