Southwest Airlines Compliment - Still Love SouthWest!
TEXAS -- As an Army wife I dream of my family flying or driving to Texas often to visit family and we are actually taking another flight here in July 2010 to go visit them. Shhhh, they don't know yet! Every flight I have ever taken on SW was very enjoyable and the empoloyees are joyous, laughing, and smiling and working to make your time there fun. The last time I was on a flight (going to TX from DisneyWorld in FL) the fliers were quiet and one of the employees got on the speaker and made jokes and gave us the information for our flight and really lightened up the people there. My husband and I were worn out from our honeymoon of non stop fun and really needed that last little perk to get us home to our son in a chipper mood. They are very supportive of military families and I have known this before my husband enlisted and I became an Army wife and have seen standing ovations and applauds with plenty of "God bless your precious souls!" to anybody wearing ACU's on board. Travelling with a toddler is always a handful and I either prefer a very quick flight from one place to another or prefer to stop with a little longer layover so my little man can stretch his legs and get something to eat. As a side note SW still hands out the honey roasted peanuts frequent fliers miss! I often grab a V8 (tomatoe juice) on ice and pull out the optional take home magazines to enjoy. I love the service, the hospitality, and the friendliness of the employees that work there. On one occasion when the flight att. noted I was having a hard time with my son she brought me extra snacks and distracted him for just a few minutes so I could take a breather and get a bite to eat. That's heavenly for any Momma! They always get our requests fulfilled to a T and the flight itself is always enjoyable. I have had one fliying experience where the pilot gave us a little rough ride landing but ultimately everyone was kind of smiling about it since we were all leaned forward at the almost complete stop! They are happy and cheerful, but take things seriously. I have seen a man come on handicapped with a child and one particular att. stayed next to him and helped him get comfortable, put away his bag, and help our the child accompanying him and still spending plenty of time with the other people as she is supposed to and getting my coffee right with the number of sugars going in it. Customer service? 5 star. Pilot handling? 4 star! Luggage help and care? 5 star! If SW could make any adjustments that could please me more, it would be a fold out changing table in the bathroom!