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President Supermarkets Complaint - Fraudulent pre-paid phone cards.

Review by defraud on 2010-05-23
MIAMI, FLORIDA, UNITED STATES, FLORIDA -- I bought a One Two Three phone card $10 value at President Supermarket located at Flagler and 43rd Ave. I attempt to communicate my family in Cuba, (the "card" operator told me : "I have 14 minutes available". I couldn't communicate since nobody answer the phone in Cuba. I hang up. When re-try that night, the card's operator told me: "You have only 3.63 cents available". I certainly refused to call under those circumstances. When try to get my money back at the Supermarket....they said that they are not responsible...that I need to talk to the Customer Service of the Card....and refused an exchange or refund. I attempt to communicate to the referred number, but nobody answer. Is this a fraud or what?.I'm cuban....but I can bet that if something like this would had happen in any other Anglo Supermarket, I would have a refund. Needless to said...bye bye, Mr. President.
Comments:3 Replies - Latest reply on 2010-05-24
Posted by Anonymous on 2010-05-23:
Check the terms and conditions of the phone card. Many of these services charge a fee to initiate the call whether or not the call was completed and someone answered on the other end. Since this was an international call, the fee was probably higher.
Posted by Fufu487 on 2010-05-24:
agreed, check the terms and conditions of the card. Which you agreed to by using it. Also, any problems with the card have to be taken up with the card provider, not the store.
Posted by DebtorBasher on 2010-05-24:
Those phone cards starts the charge time from the first ring whether anyone answers or not...so, if you tried calling several times or depending how long you left the phone ring each time, you could have easily used up those minutes. If you went through an operator or anything like that, it all uses up your minutes. Plus, you have to check how much they charge per minute. Many people think a $10 or $20 phone card is a good deal, but they don't realize how much is charged per minute and even more for out of country calls, you have to figure out how many minutes you're getting for your money. You also have to check 'connection fees'...some places will charge you a buck or two just to put your call through.

Here's a good example of how much many phone cards charge per minute for calls to Cuba...one of them is a $10 card and you only get 8 minutes!

http://www.phonecardscentral.com/productlist/viewProducts.htm?sourceRegion.id=1&destinationRegion.id=78&x=36&y=15


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