Time Warner Cable Complaint - TIME WASTED!!! - TWC bundle package.
CARLSBAD, CALIFORNIA -- My Mom died on 9.04.2008. Time Warner Cable owes us a huge refund, and just found out they want more money from my Mom. I called to find out why my cable was going in and out. I used my cell phone. I gave Time Warner my cell to resolve the credits due us. So during the call it goes to collections and wants me to pay some figure for some service???. I went down to my other hard line and called and got right through (12 min), the NBA games where causing the spotty service. OKAY. I asked what's up with my cell and some money due? Well She says it because of this and that. Typical Time Warner. When my Mom bought this home in April 2008, with the bundle, phone, Internet, TV, package, We hoped see would enjoy the new home and the bundle package. My Mom got worse. During late April 08, May, June, July, Aug, she passed on Sept 4, 2008...she kept on paying Time Warner. She never got to use the TV, phone, computer, we where in Hospitals, out of town, in town, Hospice out of town, a very tough time. She paid the bill every MONTH. In Sept I had to write out the bill. But every time we would get back to Her home their would be several calls from Time Warner about some collection. My Mom was too sick to handle it so I would call and they said, sorry it must be an old number and yes your Mom's account is just great. I said please do not keep calling, as this upsets Her. Well it continued on and on. Did not matter if we had paid, Her phone number was linked. So around the end of December 2008, I called TWC and asked to speak about this service that nobody was using. They said We are so sorry about your Mom. We can shut down the service and we will credit you for the following months. I told them OKAY...they said just keep paying the bills, YOU WILL get a credit. Now we are up to APRIL 2009, One Year and now the bills are coming in a la carte. I must have made 200 calls to TWC. I used to get INDIA. Then I got Desert Falls, but the same old run around. If you needed to speak to Cathy She was not in, but Dave would help you. I felt like this was some sort of shell game!!. I STOPPED Paying TWC in Month number 13 or 14 and still with the new a la carte issues I was still way behind. They have now put my Mom account in collections and they still send me bills about someone that lived at that address years before my Mom. I have spoke to so many folks that said I will HANDLE IT. It has never happened. I called about just my own personal service on my cell phone and the Lady said "DID YOU MAIL IN A DEATH CERTIFICATE". I did. It was returned. I was told Scott, we know there is no usage, we know. You did not have to do that. The tragic saga goes on. It is now May...almost JUNE 2010. TWC still has not paid me back. So TWC in San DIEGO is horrible. Good Luck to all that due the right thing and still lose with this firm. Making $$$$$$ off a victim of CANCER. Time Warner Customer service is Horrible. I am calling New York. Take Care. DELF.