Lowe's Complaint - Take your time
WEST VALLEY, UTAH -- I bought a GE washer and dryer combo and the washer started smoking after 3 years. I got out my 4 year extended service plan and was comforted when I remembered the salesman saying "this covers anything, if it can't be repaired we well replace it, and you can call 24 hours a day 7 days a week." I was told it was by their qualified technician when I asked and not someone out of town. The blue envelope holding my agreement says 24 hours a day 7 days a week. When I called to make an appointment they don't have any certified techs and will be sending someone between 10 and 2:00. What sense does the false comfort of 24/7 give you if they can't fit you in for 3 days. I'm glad I'm dealing with a washer and not a furnace or water heater. "Fred the heat is not working and it's 45 degrees". "It's OK Ethyl, Lowe's service is open 24/7 to make a claim. They should have us thawed out in a few days." And the reassurance the operator gave me that I may have to pay for some of the parts or labor. I just had to go onsite, and I am not happy with the service stories. I can't wait.