Accor Hotel Properties Studio 6 Deluxe Extended Stay Complaint - Studio 6 Properties in NorthWest Austin, TX
AUSTIN, TEXAS -- Complaint Case:864612
March 25? reservation confirmation:6033125789 confirmed at Studio 6 Deluxe Extended in Midtown Austin, Tx for 5/16/2010 to 5/21/2010. When we got there at 4:30 pm. driving from Fort Worth for 3 1/2 hrs. the hotel desk clerk said that room was still being used and had paid up through the month and they had no more handicap accessible rooms on first floor. So we got put at a not so great place at Motel 6 off of I 35 which I said to the desk clerk I'm not paying for this and he agreed. Then that next A.M. I called the corporate office Guest Relations and was again moving to another hotel in NorthWest Austin, Tx, no shower head in bathroom and the maintenance guy tried to fix with what little knowledge he had fixing a shower head. This one had rat droppings in the room which I paid for one night and checked out. We have already filed a complaint with the corporate office and with the BBB of Texas.