Hotwire, Inc Complaint - Please avoid hotwire
Hotwire does not take any responsibility whatsoever for its actions. I booked through Hotwire.com for my austin trip and got ripped off. I found out that the star rating on the website is not true and the hotel was below standard. The price at the hotel itself was way below the Hotwire price. When I called them after coming back from austin, they said they have a 48hr policy i.e. I should have called them within 48 hours of BOOKING to resolve the issue. My question is, with the trust I put in Hotwire, how would I even know what the hotel is charging until I get there? If I book one week before I go, I am past that 48 hour period and Hotwire cannot do anything. Hotwire customer service is poor and irresponsible. They are not willing to apologize to the customer satisfaction. I had bad experience so, please try to avoid Hotwire. Do not think that Hotwire is not showing the hotel name and that means you are getting a very good deal. Scam! scam! scam!