Travelocity Complaint - What price guarantee ?
On April 12th after booking for myself a flight+hotel+car package (this was the only thing that went well) I began booking flights for my wife who had to be in Phoenix 7/12 from CVG, then flying to Vegas via Salt Lake 7/16 to meet me there. On the 21st we were flying together to CVG. The agent informed me that she could not book all the flights together(FALSE)& kept a running total as she finished each leg. I was told that the total was for all flights & then after accepting found out that the flight with me to CVG for which she had given me the total for first after booking that flight was not included. I immediately was told that if I canceled all I would get was a credit. I figured since they have a price guarantee (HA-HA)so I went to Delta.com (far from being a discount site)& got a package with all flights together + all fees & taxes for a little over $400 less than Travelocity. After my wife & I both spending UNTOLD HOURS (probably at least 20 hrs.)on the phone & filling out the same claim forms with the same info over & over (being told there was info missing- NOT) & sending & receiving e-mails we managed to get a little over half of the difference (in 3 refunds)credited to my wife's credit card. This amount DOES NOT satisfy us & we continue to climb on the RUNAROUND MERRY-GO-ROUND when we have time but am looking at contacting a local TV station & possibly an attorney to see if they can get past all the OBVIOUSLY INTENTIONAL runaround and get this straightened out. Oh, and by the way the first time I actually got up the chain a little I was told that I could've canceled within 24hrs. & got a refund. Wasn't that nice to keep THAT GEM a secret (also not a coincidence) Needless to say I DO NOT RECOMEND this company to others & am a little concerned that they might be all about the same Gentlegiant614