Travelers Insurance Company Complaint - Don't do business with this company or it's representatives.
KNOXVILLE BUSINESS CENTER PO BOX 59059 KNOXVILLE, TENNESSEE -- While having my wife treated in San Antonio, Tx for Ovarian cancer on May 14, 2010, I was involved in an auto accident caused by another vheicle. The other vehicle crossed 8 lanes of traffic, hit a school bus with children on it, and then slammed headon into my car disabling it. I had been called by the hospital treating my wife that she was on the verge of expiring. After calling 911, and checking the children on the bus a lady who witnessed the accident drove me on to the hospital while my son stayed at the scene of the accident to handle the paper work. Within the hour my wife had passed away. When I contacted Travelers Ins about the need of a rent car, for which I had payed coverage, to drive back home to Mansfield, Tx and to follow the transportation of my wife's body back home, I was told by Travelers that even though my policy covered rental coverage, until disposition of fault was established, I was on my own and no reimbursement was to be expected if I leased a car prior to a determination of fault. I paid a man $150 to bend the fenders off my front wheels, had no headlights or brake lights and drove the car 300 miles home in a rain storm. After no less than 15 phone calls to Travelers, including the agent that sold me the policy, 14 days later my car sits in my driveway awaiting authorization for repair and still no rental car...............Look elsewhere for automobile coverage, these people only want your money up front and have no desire to serve their customes when the need arises. Anyone wanting to follow up on this situation please feel free to ref my policy number (982114048 122-1. SAPD case0-0351835) with Travelers...Look elsewhere for coverage my friends !!!!!
This is a follow up to the statements above....................
Finally on June 01.2010...........17 days after the accident noted above, I was finally authorized a rental car for which I had paid for in my Traveler's policy coverage originally. Also 17 days after the event I was told by Travelers I could I have my heavily damaged car deliverered for repairs. Although they acknowledge that that USAA Policy number 091381015 7103 was totally at fault as noted above for impacting and heavily damaging my car, and that policy holder had full coverage, I would still be held liable for a %250.00 deductible. Again, I repeat............Find some othe Insurance company to do business with...................Travelers Auto Insurance will not be there when you need them nor will they honor their policy obligatinos. They're only there for your premium......Again my Policy number is 982114048 122-1.My policy is up for renewal 6/12/2010................I will not be renewing with Travelers AND HAVE ALREADY SELECTED A REPLACEMENT INSURANCE COMPANY