TXU Energy Complaint - Worst customer service I have ever experienced
DALLAS, TEXAS -- I have TXU energy for 2 years. I have been fighting with them for a year now regarding a bill. They have been sending me a bill for an apt I have never lived in. I received a $1000.00 dollar bill(for an apt I never lived in) on top of my power bill for where I do live. I called and brought this issue to their attention. I wish I could speak to someone that spoke proper English instesd of people from India. I could not understand a word the customer representative was saying and they couldn't understand me cause they obviously don't know English. I explained the situation and got hung up on a few times in the process. I had to call back several times and each time I had to explain why I was calling and the person on the other end was just so confused and couldn't seem to understand my simple explanation. After I got threw to the person on the other line and we seemed to be on the same page I was told that the situation would have to be investigated and could take up to 60 days. Are you kidding me??? Guess what I was also told I would continued to be billed for their billing error. What a joke! So I asked for the fax number and told them I would fax over a letter for the bill I was disputing along with a copy of my lease to prove I have lived in the same complex for 2 yrs and not for the address they were billing me for. A month later my power was turned off. I was furious! So I called and asked why my power was shut off because my bill was paid. They proceeded to tell me that I had a balance of over $900.00 dollars and I among late fees. Once again I had to explain that they had made a billing error and asked to look in the computer b/c I had sent a fax with a letter of dispute and proof or residency. Go figure there was no record of it. So to get my power back on I had to pay a ridiculous reconnection fee. So I then again refaxed them the letter and lease. I thought ok they should get it this time if someone actually decides to do their job. So about a month later my power was shut off again. I called and battled with them for an hour. They turned my power on as a "curtiousy" Oh how generous. Two weeks later my power was turned off again. So I called them and Went through the whole process again and had to pay another fee to get my power back on. I have since sent them a certified letter, so this time I will know when they get it. Let's see if they actually try and help me out. I highly doubt it because they have horrible horrible customer service. I refuse to pay the charges they are saying I owe. I don't feel I need to pay them and won't b/c they made a billing error and want to make a quick buck. Since all of this I have switched power companies. I am very satisfied with stream energy and they are a hell of a lot cheaper then the rip off TXU. If you have TXU and you think your getting a good deal your completely wrong!
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