Orange Julius Complaint - Something's Rotten At Orange Julius
MINNEAPOLIS, MINNESOTA -- My sis & I signed up for the Orange Julius club because there's a kiosk in our mall & we enjoy the drinks. It's paired with a Dairy Queen & owned by the same couple I think. I went to the mall with a friend & we stopped in to get a drink. I told the woman what I wanted & there was NO conversation between us. I even said "Have a nice day" when I left & she said nothing. I thought she must have been having a bad day & left it at that. The next time I went I had received a coupon for a free drink since I had signed up for the club. Same woman, same thing. I hand her the coupon & she clearly gets mad as she snatches it our of my hand. Then she starts yelling something to her husband in her native tongue. They argue back & forth & finally she makes me the drink, hands it to me & says nothing & treat people like that. I told my sis what happened & she said we'll give them one more try & that she had a BOGOF coupon. We go over & order & hold out the coupon & she snatches it & all of a sudden she can talk. We read the coupon carefully & it said BOGOF of the Premium drinks.
She starts arguing with my sis that the coupon is only good for the less expensive drinks. We should have told her to go to hell at this point & left, but damnit I wanted my drink - that's the point! I shouldn't have to not go somewhere because someone is so rude & disrespectful! So then she starts arguing back & forth with her husband in their language & is pointing at us & everyone in line is looking & laughing at us wondering what's going on. Finally her husband tells her to give it to us. She throws the coupon down & goes to make the drinks (she took her time & made them very slowly & made us stand there & wait about 10 minutes). She looks over to select a banana & starts to grab a yelow one & then retracts her hand & grabs the brown (very rotten) one & makes our drinks with that one! Still, she never says a word. Just hands us the drinks & makes a face at us!
Now, I understand that some places do not like to take coupons, but they decided to franchise the place & they have to do it in order to make money. The company needs to make sure that their name is not being compromised as in this case. It make me want to never got to an Orange Julius of Dairy Queen again & this costs the company customers & money. The point of the coupon is to get people there to buy more things & I would have. Her attitude is a far worse in her losing money than that drink will ever be. We would have bought more if the service was good, but they will NEVER get another penny out of these girls.