Best Buy Complaint - Geek Squad is a JOKE!!!
WILLISTON, VERMONT -- I purchased a flat screen TV from Best Buy and decided to spend the ~$200 to have it professionally mounted on my wall by the Geek Squad. I set-up the installation appointment over 2 weeks ago.
They scheduled a time range: 8AM - noon. I hate these time ranges, but it seems as if every appointment must be via time range these days. They called today (installation was scheduled for today) at 9AM and said they would arrive between 11 and 12:30PM. I was not completely thrilled about this as there was the potential that they would come after the time range.
Well, 12:30PM has come and gone and no Geek Squad! I called the store to find out the situation and it seems they were double booked, knew about it when they left the first message and chose not to tell me. They will now be arriving between 1 and 1:30PM. I have not seen them yet!
When speaking to the manager at Best Buy, he offered a refund of my wall mount. And that is it. I am so displeased! It is 90 degrees out, by far the best day we have seen all year and I am stuck inside, missing work and waiting for installation they knew would be delayed! What the heck???