Advanced Auto Complaint - Battery
CHESAPEAKE, VIRGINIA -- I am writing this on behalf of a close friend that I help with her issues. My friend does not understand lots of things because of education. I have dealt with Advance Auto in NC and lots in VA. Had a little Chevette that everyone called advance. Ha ha.
I took my friend to the store and she left her battery still under warranty . They gave her a loaner used battery and told her to come back next day and meanwhile they would check out her battery. She gave them a ck for 36.74 Which they said they would refund next day when she brought it back. The car did not go 12 miles and stopped so we went and got the battery and took it to the store they said they needed 12 days for her check to be processed. They wrote already returned on her receipt and 12 days before she could get her money. When we went back the manager said she was not due the money back.
We saw a employees outside and ask her she said she could not help if the manager said he wouldn't give it back. At that rate she could have bought the battery and kept it now they have the battery and her money also. This is the store I use also but I will go to one someplace else. I feel this is all wrong