Gold's Gym International, Inc Complaint - Abusive treatment by Gold's Gym staff and owner!
SEATTLE -- My complaint with Gold's Gym steams from personal frustration with the behavior of the management of the Gold's Gym in the Rainier Square, downtown Seattle. I am the store manager of the mocha cafe right outside of there doors and not long after the Gold's Gym moved in bag full of their trash was found filling up our personal trash. Not a huge issue, I figured I'd let them know, inform them on the other trash containers they are more than free to dump their trash bags in (not three yards from our own creamer trash can) and ask them if they would stop doing it. However, when faced with this managers from Gold gym straight up denied that it was there trash; that it must be Unico, the trash collectors. So the following time I found a trash bag full of Gold Gym's invoices and sales receipt, I brought it over to the receptionist, showed her the contents, and asked if this would not happen again.
The receptionist replied, "ooooooookkkkaaaaay", as if she had no clue what was going on. The manager Stephanie came over and that there was two things in the rash that were not theirs, that they had an "arrangement" with the other manager to drop off other trash, and that I was rude. I calmly told her that she did not have that arrangement with me and that it was not a little bit of trash, it was the entire trash can full.
Later, I hear slander from my employees (who have witnesses) that their manager, Nick said I was in a screaming match with Stephanie and that I am a raging b****.
I did not figure it was such an emotional issue when their manager Vince approached my employee, Brit with witness, Alex that we need to cut it out putting trash by their desk. He was yelling at brittany when she showed him the trash exclaiming he has no control over his night crew and that Unico probably did it.
I get in Wednesday and there is trash again from their location. I bring it over as promised and Nick comes storming, yelling, charging, at my stand (with customer witness) with his trash exclaiming (very threatening) that this wasn't there trash, I take a piece out and the first thing I grabbed was their trash. He yelled, "this is a free area" and I calmly said "no, sir, actually within the white tiles is our area". He yells, to the point where I am getting physically ill, shaky and physically threatened. "THis needs to stop", he looks at me and throws the trash in my direction into my stand. I tell him he is being irrational but he has already stormed off.
I call the appropriate people, where Mike the owner was informed.
He said he called the managers and fired the cleaning staff. Nick does not approach us to apologize, in fact my employee has to call him over to tell him he is not welcome where he immediately yells and insults my character. I walk up and he asks what he can do to make nice, I ask for an apology. He says he will not apologize if I don't and that "You are wrong and I am right".
THis whole ordeal, I will just say I have made to feel bullied, approached violently, and intimidated. He constantly interjected, not hearing what I have to say. Finally, he comes again. I let him talk, but feel his constant belittlement by saying things like, "I make five times more than you...." and "I wanted to throw that trash at your face..." (I have a witness and written recordings).
I apologize for what he must have seen as insulting by me simply showing him that it was their trash. He Bolts off (literally, runs away).
I contact the owner. Immediately, I get accused for starting it "there is always two instigators..." and "how he could see my managers saying that (that I am a ragging b****) and that you are combative". He refused to listen to my points, saying that "I rambled on... and would not stop to listen". However, I let the man speak his peace even through belittling comments like, "I have been dealing with people, trained thousands of employees..." automatically putting his credentials in my face to intimidate me in order to dismiss my complaint. He would not take responsibility for his employees actions stating, "I trust her (Stephanie) above anyone. I have been emotionally affected these past few weeks. I cannot believe how they are allowed to bully people around without having someone call them out. I felt bullied into apologizing for no fault of my own. I have started on depression remedies, where I am normally the sunshine in the room. I breakdown in tears, affecting my career and school studies. I have to work three yards from their deep intimidation where I am considering quitting if something is not done; losing all my income, possibly going on unemployment in this economic crisis. I do not feel safe at my work, for myself and my coworkers.