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CompuRecovery LLC Complaint - Credit Card charged; no service performed. - Hard Drive Recovery
Hard Drive Recovery - Complaint
EASTLAKE, OHIO -- I sent my hard drive to Compurecovery in 2008. My VISA account was immediately charged $1299.00 in October of 2008. I was told that they needed a donor drive and that the drive that I submitted was not common and it would take time to find it. I waited for almost 2 months with no response or communication about my drive. I found another company which had a donor drive available and requested Compurecovery send my drive back to me. I understood that they had some diagnostic time and freight charges to get the drive back to me, which I offered to pay ($100 and $25) respectively. An audit of my credit card revealed that Compurecovery had not credited my account. I contacted the Company and was told that a credit would be issued to me (May 2009) I was told it would take up to 2 billing cycles for the credit to post. In November 2009 I again contacted the company about my credit. I was told that someone would look into it. In April 2010, I contacted the company and spoke with Katie. She said that she would check with someone in accounting and let me know. I received no response so I called the company on May 25, 2010. Again I spoke with Katie. Today she told me that I was not due a refund because they fixed the drive and returned it to me. I said that they had not fixed the drive, another Vendor was able to repair it and that I was due a refund. I asked to speak with someone else and she said that she would talk to someone and took my telephone number. That was 2:49 PM on May 25, 2010. It's 7:25 PM and I have not received a phone call or other response. I sent emails to support, sales and emergency@compurecovery.com. at 4:30 PM. Again, I have not received a response or acknowledgment. If Compurecovery had completed the work, why would I have sent the hard drive to another vendor and paid them (substantially less than what Compurecovery charged me in advance of providing the service) I am awaiting the response from Compurecovery and will update as necessary.
Company Response:
I made a mistake in the first posting. I apologize. The customer contacted us after the work was performed. After the recovery was performed, the price was approved and the signed authorization form was sent to us he contacted us via email 2 weeks later, stating that he found a back up drive with the data he needed. However, the work was already done, so we cannot provide a refund after the time and labor exerted to complete the case. Thank you.
Comments:
Posted by BEJ on 2010-05-25:
Dispute the charge with your credit card company.
Posted by grandma005 on 2010-05-25:
The time limit is up to dispute the charge with with ConpuRecovery and that is why the Company is giving her the run around. They know that her credit card will do nothing.
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