CompuRecovery LLC Complaint - Credit Card charged; no service performed.
EASTLAKE, OHIO -- I sent my hard drive to Compurecovery in 2008. My VISA account was immediately charged $1299.00 in October of 2008. I was told that they needed a donor drive and that the drive that I submitted was not common and it would take time to find it. I waited for almost 2 months with no response or communication about my drive. I found another company which had a donor drive available and requested Compurecovery send my drive back to me. I understood that they had some diagnostic time and freight charges to get the drive back to me, which I offered to pay ($100 and $25) respectively. An audit of my credit card revealed that Compurecovery had not credited my account. I contacted the Company and was told that a credit would be issued to me (May 2009) I was told it would take up to 2 billing cycles for the credit to post. In November 2009 I again contacted the company about my credit. I was told that someone would look into it. In April 2010, I contacted the company and spoke with Katie. She said that she would check with someone in accounting and let me know. I received no response so I called the company on May 25, 2010. Again I spoke with Katie. Today she told me that I was not due a refund because they fixed the drive and returned it to me. I said that they had not fixed the drive, another Vendor was able to repair it and that I was due a refund. I asked to speak with someone else and she said that she would talk to someone and took my telephone number. That was 2:49 PM on May 25, 2010. It's 7:25 PM and I have not received a phone call or other response. I sent emails to support, sales and email@example.com. at 4:30 PM. Again, I have not received a response or acknowledgment. If Compurecovery had completed the work, why would I have sent the hard drive to another vendor and paid them (substantially less than what Compurecovery charged me in advance of providing the service) I am awaiting the response from Compurecovery and will update as necessary.