H and R Block Complaint - H & R Block is careless
FORT MORGAN, COLORADO -- We had received the 8,000 FHB credit this year. For one thing when we did our taxes HnR block didn't know anything about how to file the FHB credit. They had to look it up. So we gave them all the info they needed to send it off. A week later we picked up a sealed envelope handed to us by the owner and were told your all set. We sent it off expecting our refund in April. Oh boy did we get a huge shock. The IRS sent it all back due to the lack of the 5405 form. I went to HnR block and they agreed that they didn't put the form in the packet of things sent to the IRS and it was their fault. So now when talking to the IRS they say it will be August until we get the refund. Can't wait that long for our payment when it would have been here in April if it wasn't for them being so careless . Due to my husband working in construction money isn't always dependable. We are in serious harm of loosing out home and I'm in need of medical care and I'm unable to pay the many co-pays. I'm in need of an eye exam every year and I need new contacts and glasses. Without them I'm legally blind.
What part of this does HnR have to be accountable for? According to them NOTHING. I did receive a 75 coupon for our next visit. That doesn't cut it. It wasn't our fault. They should have made sure the form was in there. BEWARE....