Whirlpool Cracked casing of water filter / customer service / product defect
WHKF-DWHBB - Complaint
I am writing in hopes of getting an acceptable response. I came home yesterday (5/25/10) from work to find my garage flooded and my living room wood floors soaked with water. The water filter system that we had purchased cracked in 2 places and there was water spewing out for I don't know how long. From the looks of my garage and wood floors it would seem it had been leaking for HOURS. I brought the defective unit back to LOWES and the manager refused to exchange the DEFECTIVE item for a new item. Saying it was not his problem it is Whirlpools problem. He said for all he knew it could have been dropped. WHAT???? I told him it was not dropped. I came home from work to find there were 2 cracks in the bottom part of the unit and it was spewing water! He still refused to exchange it. All I wanted was the clear plastic part I did not need any other part and he could have kept the box! He still refused. I ended up buying another one because at this point I had 2 inches of water in my garage, my wood floors are ruined (have to replace that!!!!!) and NO WATER! I did purchase a new unit (what choice did I have????!!) I tried calling Whirlpool on my way home but they were closed. I called them this morning and the customer service representative said it wasn't there problem either. I told her about the damage and she asked me a few questions about where it was, I told her. The unit isn't in any 'freezing' area, so that is not the problem. She did give me an address that I could send the unit to and get a replacement. What good is the replacement now? I already HAD TO BUY ANOTHER UNIT!! What am I going to do with a second unit??????
I asked about the service I received at Lowes and she said they don't have anything to do with that. HUH? Doesn't Whirlpool stand by their products when they send them to different stores to be sold???? Why sell a product to consumers and then not STAND BY THEIR PRODUCTS? I don't understand this. I have a mess to clean up which is going to cost me at least $500 and I couldn't get a new filter case???!!! Who is going to pay for the DAMAGE to my floors???????? I couldn't believe I had to actually BUY a new unit!!! For this Lowes has lost a customer and so has Whirlpool. What a shame it is when companies can not stand by the products they make. And worse, the store they sell to won't stand by their products either. SHAME on Whirlpool and SHAME on Lowes.
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