AT&T Complaint - Horrible customer service and long outages

Review by Peetie on 2010-05-26
In the Hoover Alabama area we have been experiencing huge outages of service, both cable and wifi. The customer service reps have been awful and have provided no useful information. We are told that they cannot find the root of the problem one time it is area trouble the next is the system is being upgraded (they do this on weekends and beginning at 6 PM on weekdays, why can't they do it over night if it is actually an upgrade). We get no notification that the problem is fixed. When we first got UVerse we had to spend $260 of our own money to get the wifi to work because their techs and their equipment did not work It took my husband hours of phone calls over 3 days to finally get a reluctant credit from the company (at one point he was told that the "supervisors" don't talk to customers. There is a big push to sell Uverse in Alabama right now and all I can say is beware before you invest. Not once will all our complaints has anyone called us back and there is no place to complain on their website.

And, trying to get to an actual person takes more patience than I have. They were also not truthful in the amount of rebate we would get for getting two services. Still waiting on that last $100.

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