Hewlett-Packard Company Complaint - Absolutely ridiculous!
I bought this laptop in February 2009, and loved it since that day. The first problem occurred when I got vertical lines in the screen, sent it to HP, they fixed it and sent it back, ok that problem solved. Next problem was the overheating, sent it to HP, got it back one fan was fixed, but another vent still overheated. At the beginning of May, my computer stopped charging and turning on, and assuming my year manufacturers warranty was up, I took it to a computer repair shop who said my motherboard is fried which is typical of HP laptops. So being upset over this $800 laptop only 14 months old and broken, I emailed HP and Mary, my "case manager" calls and says each time you send the laptop in they extend your warranty 3 months and I'm still under warranty so she sent me a box, I sent it in, and get a call today that there's liquid damage inside the computer which is absolutely impossible. I contacted the computer repair shop and told me that they would have noticed liquid if it was there (obviously so they could make the money). So "Mary" sent me pictures, how do I know it's even my laptop?!?! She said it would cost $400 to fix. This laptop stays in a bedroom, for my online schooling only, now why would I spill liquid in a laptop and attempt to send it back for them to repair for free?!
HP claimed their was liquid damage to my PC after I sent it in multiple times for repairs