Creditreport.com Complaint - Creditreport.com's 'free" trial period, is NOT free. False advertising.

Review by HATE TWC on 2010-05-26
AGOURA HILLS, CALIFORNIA -- As all credit report companies offer, I signed up for their "free" trial period so I could simply check mine and my husbands credit score and then cancel the "free" trial. Well, I was charged $20. I called and they said I purchased their credit monitoring. I CERTAINLY DID NOT! Why on this earth would I pay, when I signed up for their "free" trial.

All credit score/monitoring websites will ask for your credit card number in case you would like to pay for more "service" or in case you do not cancel the free trial in time, they will charge you. I signed up for a free trial, canceled it the next day, and found out I was charged.


I spoke with Heather, in their so-called "management" department. Very poor customer service! She REFUSED to refund my money. I told her I DID NOT purchase from them, she insisted I did. NO customer satisfaction. Please Do Not Use This Company, I have used a few credit monitoring websites to check my credit score. I use their free trial periods. I have been pleased with other credit monitoring websites in the past. Creditreport.com is the only one that has ripped me off. Plus, their scoring was not accurate at the least bit. Shame on them for stealing money from me, my husband, and my three babies.
Comments:6 Replies - Latest reply on 2010-05-27
Posted by Anonymous on 2010-05-26:
The front page of their website indicates that you are signing up for a subscription service. It is under the heading "Ongoing services disclosure" to the left of where you have to click to move forward on the site. If you were expecting a free service, why did you provide a form of payment? You can get a free credit report annually directly from the credit bureaus so I am not sure why you would sign up for a subscription service just to have to cancel it.
Posted by HATE TWC on 2010-05-26:
I have used several credit companies that advertise FREE TRIAL PERIOD and I recieved a FREE TRIAL PERIOD. This company advertised a FREE TRIAL PERIOD and charged me. I submitted my form of payment because, if you read my review properly, I stated: "All credit score/monitoring websites will ask for your credit card number in case you would like to pay for more "service" or in case you do not cancel the free trial in time, they will charge you." I signed up for their FREE 7 DAY TRIAL PERIOD to check my scoring. I canceled the next day and they still charged me.
Posted by Anonymous on 2010-05-26:
I understand that and I did read your review in its entirety. Thats why I asked why you would sign up for a free trial just to turn around and cancel it. Why not order your free report directly from the bureaus. They do not ask for a form of payment. You get your report and you are done.

Your statement "I have used several credit companies that advertise FREE TRIAL PERIOD and I recieved a FREE TRIAL PERIOD" Why do you need more than one free trial? If you want a service, find one, stick with it and pay for what you use.
Posted by tnchuck100 on 2010-05-27:
Pro, the OP wants the credit score. The free annual report does not include that.
Posted by Starlord on 2010-05-27:
My wife once fell for the same thing because the outfit did not have the disclaimer at the bottom of the screen. You are lucky they only nailed you for $20, It cost my wife $40. The disclaimer on the screen now says that your trial offer is contingent upon subscribing to the monitoring. That means to get the free trial, you have to subscribe, they will charge you, and you were given notice, so, no refund. There is an official site for your credit report that allows you to obtain one credit report a year totally free. I do not have that at my fingertips, but it should not be too difficult to find. It is a complete report from all three bureaus and does include the credit score. Any report would be useless without it.
Posted by Weedwhacked on 2010-05-27:
You obviously didn't read it correctly. You did subscribe to their service. By giving them a credit card you authorized them to use it. What did you think it was for? Do you really think any company would take a credit card, provide you a service, and allow you to cancel? How would they make money?

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