Mattress Discounters in Virginia Beach Complaint - Poor customer experience
VIRGINIA BEACH, VIRGINIA -- I bought a mattress late in 2008. By 2010, the springs under my shoulders had let go and the mattress sagged. I called and filed a calim with mattress discounters. After a week, they told me to come on by and look at the replacement or choose an upgrade and apy the difference, so I did. All was set up, I paid to upgrade and set up delivery.
On the day of delivery, the delivers show up and suddenly, my warranty is void. They found a small stain in the corner of the mettress that I could barely see, which apparently voids the warranty. So after all of the sure, come by pick up a mattress all the nice a fuzzy, suddenly the rug is pulled out from under me and I'm left sleeping on a sagging mattress. So after a week, they still ahve yet to refund the purchase price of my new mattress. I'm facing finance charges for soemthing I do not even own. Also, I was never given any warranty info for the original mattress so I was not even aware how the warranty wokred. Needless to say, I will never buy from this company again and I will tell anyone who will listen, don't bother either.