Account Now Complaint - Account Now Froze my account and WONT give back my money!
SAN RAMON, CALIFORNIA -- Account Now froze my account on Monday, May 24,2010. When I called I was told it was frozen due to "suspicious activity" on my account. I had received a refund on my card that they flagged my account for. I was asked to fax in documents, which I promptly did. I received a fax confirmatioon Tuesday morning from sending them in to Acct. Now. I was told that my funds would be released by Wednesday morning, they were not. I called, a representative in the risk deptartment informed me that they were in review and would be released to me that afternoon. They were not.
I called this morning (Thursday, May 27) I was AGAIN told that they were in review. I was also told that my fax hadn't been received until Wednesday even though I discussed the fax with a representative on Tuesay! So they just bought themselves another 24 hours with my money....I am 6 months pregnant and high risk. As of now I have no money, no gas, and my phone bill that is usually debited from my account now card was unable to process because of this. We are coming up on a holiday weekend, I rescheduled my ultrasound appt 3 times this week because I was promised that my money would be available. Every representative I talk to tells me something different. I am terrified of being home on a 3 day weekend without ANY money and my phone being disconnected. This company is shady, I feel like they are stealing from me.