PayTel Complaint - Paytel Non Customer Service
I wrote an email to Paytel hoping they would have a real person contact me. I am starting to believe that there ARE NO REAL LIVE PEOPLE AT PAYTEL and that maybe it is only a program running on a computer. Here is the email I sent: (then they responded,,, see their response below)(Don't miss my response to them at the end of this post, I added it on)
I WILL BE FILING COMPLAINTS WITH ANY PLACE THAT I CAN INCLUDING THE FEDERAL TELEPHONE COMMISSION AND THE BETTER BUSINESS BUREAU AND NUMEROUS ONLINE WEBSITES. I WILL BE CONTACTING THE JAIL FACILITIES THAT USE YOUR SERVICES AND LET THEM KNOW OF YOUR SERVICES THAT YOU ARE NOT PROVIDING. I MAY ALSO LET THEM KNOW OF THE OTHER PROVIDERS THAT ARE AVAILABLE FOR THEM TO USE AND MUCH EASIER TO CONTACT AND THAT PROVIDE BETTER CUSTOMER SERVICE. IF PAYTEL PROVIDED ANY CUSTOMER SERVICE AT ALL IT WOULD AT LEAST BE BETTER THAN NONE!
I WANT TO SET UP AN ACCOUNT! I NEED TO HAVE AN ACCOUNT SET UP TODAY. I HAVE PREVIOUSLY GOT ONLINE AND TRIED TO SET UP THE ACCOUNT ONLINE NUMEROUS TIMES AND YOUR WEBSITE IS NOT WORKING TO SET UP NEW ACCOUNTS. EVERY TIME I ATTEMPT TO SET UP A NEW ACCOUNT I GET A ERROR MESSAGE FROM YOUR WEBSITE. YESTERDAY WAS NOT THE FIRST TIME I HAVE TRIED THIS. BUT I REACHED MY BREAKING POINT YESTERDAY WHEN I GOT EXTREMELY FRUSTRATED WITH YOUR WEBSITE GIVING ME ERROR MESSAGES AND I TRIED TO CONTACT CUSTOMER SERVICE (TWO WORDS THAT PAYTEL DOES NOT SEEM TO KNOW THE DEFINITION OF) AND I COULD NOT SPEAK TO A REAL PERSON NO MATTER WHICH PROMPTS I FOLLOWED, AND I TRIED THEM ALL! I FOUND THIS EMAIL ADDRESS ON A WEBSITE WHERE SOMEONE ELSE HAS POSTED A COMPLAINT AND I HOPE IT WORKS TO REACH SOMEONE. I'VE TRIED TO CONTACT YOU VIA TELEPHONE PRIOR TO YESTERDAY ALSO AND NUMEROUS TIMES. HOWEVER, YESTERDAY I WENT THROUGH ALL PROMPTS IN AN EFFORT TO SPEAK TO A REAL PERSON AND I HAVE EXHAUSTED EVERY METHOD OF COMMUNICATION YOU HAVE LISTED ON YOUR WEBSITE. YOUR COMPANY SEEMS TO BE A HOAX.
I NEED TO SET UP AN ACCOUNT TODAY SO THAT I CAN RECEIVE CALLS FROM THE COWETA COUNTY JAIL FACILITY.
MY PHONE NUMBER IS
CONTACT ME ASAP, OR I WILL BE CONTACTING THE FEDERAL TELEPHONE COMMISSION TO MAKE SURE ANOTHER COMPANY TAKES OVER THE SERVICES THAT PAYTEL IS FAILING TO PROVIDE.
AN EXTREMELY UNHAPPY NON-CUSTOMER
THEIR RESPONSE VIA EMAIL:
(Their e-mail states it is only intended for the party that it is addressed to and that I'm not allowed to copy or show it to anyone!!!) WOW! So, I will simply tell you what it said, they respond simply to tell me that their website is currently down (apparently it is always down) and to contact them at the phone number (the same number that I've already tried numerous times and cannot reach a person no matter which prompts you select!)
I then received another email telling me to use my pin# to make a payment on my account!!! They apparently didn't understand the problem, I NEVER HAD SET UP AN ACCOUNT, I needed to set up a NEW ACCOUNT! I provided them with various numbers that I pressed when their automated phone system asked for my pin# (the system asked for my pin# when I never had an account with them and never was given one so i just entered a pin thinking maybe they want me to choose a pin#, but that's not what the system said) So, in my email to them I provided them with various #s that could have been my pin# including "000000" as I was trying to "0" out for an operator. So, apparently when their system tells you to enter your pin#, it actually is meaning for you to choose a pin#. However, after you do enter a # it doesn't help you to get any further in setting up your new account. Until you eventually search for other complaints online and find the email address they have listed on here. Because their contact form on their website doesn't work either. And also, this was not a two day problem as Paytell stated. The problems I've been having with trying to set up an account with them have been going on for weeks now. I hope this post assists anyone else that have encountered the same problems as I have with this hoax company named Paytell.