CIGNA Corporation Complaint - Cigna is a bunch of out right liars.
In December we finished our battle with short term disability. My husband has Crohn's Disease that has been complicated with ongoing Pyoderma Gangrenosum. The battle took over 2 years between him trying to go back to work and Cigna's complete lack of professionalism handling his case.
Paper work was constantly lost, doctors phone calls were not returned, keeping us in the dark on what the needed to evaluate the case, and not returning our phone calls were more then a common practice. Some how we got through.
We were recently contacted by there Life Insurance Department. They were going to do "Their own investigation, being that Long Term Disability had nothing to do with Life Insurance."
We sent out all of the recent records. Including the last colonoscopy (which was in July) and his last Dr. appointment(which was in December).
In the mean time Mike saw a new GI May 7th.
They denied our case saying that the information was not current enough. When asked if we can send in the May 7th narrative, we were told it was too late.
We just received the LTD check which was 1/2 the amount it should be. When asked why we were told the case was re-evaluated when the evaluated the Life Insurance because all departments are connected.
They have received 3 different narratives from 3 different doctors in the passed 7 months stating that if Mike should return to work he will ultimately lose his limb. This prognosis will never change. Both diseases are chronic and debilitating.
Apparently since we called the day before the letter was sent out of denial for LTD they will do another review. I asked why we were not notified of the review and why no one called to say they needed further documentation. I got no answer. Mike asked how often they believe someone should get a colonoscopy? He got no answer.
I am tired of there unethical antics. I pray that they come under review. Our house is for sale, we sold the car, and are living in my inlaws basement. I hold them personally responsible for our financial downfall. Not to mention the sleepless nights and emotional stress they have put on us.