Vitacost Complaint - Vitacost deteriorating in its service
FLORIDA -- In the recent several months the laudable, first rated supplement company has deteriorated profoundly it its service.
I have ordered thousands of dollars of supplements from Vitacost for the past 8 years, but I decided to cross me the off my list of supplement companies.
First and foremost is their recent atrocious packaging of supplements to the point that the majority of your orders arrive at your doorstep dilapidated, mangled, open, with missing supplements.
I don't know who they hired for their packing of supplements some of which come in bottles which are just tossed into a flimsy carton box and shipped without any protective bubble paper or foam..The packaging is so outrageously poor that your are lucky if the package arrives at your doorstep intact. Most are crumbled, dilapidated, and open !! And the contents are either squashed or totally missing.
Aside from their sloppy packaging, their customer service has deteriorated to the point that they are rude, abrupt and do not sympathize or for that matter care about your complaint. They are not there to keep the customer satisfied. They are there to placate you.
Many times they are out of stock of a particular item which puts your entire shipment of the other supplements on HOLD.
They carry many brands at low prices but you get what you pay for: unfriendly customer service, and abominable packaging of supplements.
Their search box leads you to THEIR propietary company NSI which sells supplements at low prices but their quality is not certified by an independent testing lab such as ConsumerLab, and since no other supplement company carries NSI it leaves doubts in your mind as to their potency and quality.
I stopped ordering from Vitacost for above reasons. Their sloppy handling of your order is abominable at best. Compare iHerb to Vitacost and you will see what I mean. I use iHerb excusively now for their excellent packaging and large discounts on bulk orders and no shipping charge on orders greater than $60.