Bank of America Informative - Hey BOA, what's going on with my credit card account(s)
DALLAS, TEXAS -- I'm just wondering if its just me, or is anyone else getting their existing credit card accounts (automatically upgraded)by BOA?
I very recently received a letter from BOA they were "upgrading" my long established Platinum Plus credit card account to a new "World Points" credit card account. My first thought was why? So, I proceeded to call BOA regarding this account "upgrade" offer, and was told by an account manager that since I was such an outstanding account holder, BOA has selected me to be "upgraded" to a World Points credit card. I asked the account manager, what was the difference between my current Platinum Plus account, verses the new World Points account BOA is offering me. I was informed that the World Points card offered more "special" card holder benefits, then my current Platinum Plus account. Special benefits I really didn't need or want. And I was perfectly happy with my Platinum Plus account, so I declined BOA's special new "World Points" offer, and requested BOA just leave my existing Platinum account as is. Low and behold I received my new World Points credit card in the mail about a week ago, and I just left the new card in the envelope, I didn't even in call in and activate the card.
Next thing I receive is my June billing statement. I noticed it had a new account number, so I look at the World Points credit card, and low and behold my June billing statement has the balance from my Platinum Plus account transferred to the new "World Points" credit card account number.
I called BOA and inquired as to why and how they automatically transferred a balance to a new credit card, without my permission, request or written consent. I was told, because they can. So even though I never activated the new credit card, requested a new card. BOA closed out my 5 year old well established Platinum account, transferred that balance to the new "World Points" account, and therefore opened up a brand new credit card account in my name, without my permission.
By BOA doing this, it affected (lowered) my credit rating. Since my well established Platinum account now shows as closed on my credit reports, and a NEW just opened account with no payment history now appears.
Has anyone else had this happen? I suppose my real question is, is it legal for BOA to open a new credit card account, and transfer balances without the request or written permission of an account holder?
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