1-800-FLOWERS.COM Compliment - Smooth Delivery
I ordered flowers for a friend who had recently gotten into an automobile accident and was admitted into the hospital's trauma unit. The flowers appeared exactly as depicted, and I received prompt e-mail updates regarding the status of my order (order received/order being prepared/order delivered).
I was even a bit worried since she had been moved to a different location in the hospital not long after placing my order, and the flowers were scheduled for next-day delivery. Fortunately, they made it to her updated location without an issue (the florist had called the hospital to verify the information I submitted with the order, which is when they realized that her room number had been changed).
All in all, pretty good service on this end!