Journyed.com Complaint - journyed.com aimed at the people least likely to complain, KIDS
AUSTIN, TEXAS -- It's funny how you only find out how bad a company is AFTER it's too late. My experience is like many you'll read about with journyed.com. My complaint with them is actually 3 fold.
1. Like many people you'll hear "Wasn't informed produce was on back order". Now how absurd is this. I Pre-Ordered, a month, in advance of the release date, Adobe CS5 Master Collection. Then was told the day after the release of the product it was backorded. So they over sold a pre-order, then didn't advise me of it until I called then asking why my order was in "pending" status rather then "shipped"... but from the time I spent on hold, it's easy to guess, I'm not the only one.
2. Since this was one of those deals that was "to good to pass up", I canceled my order with Amazon, because I was saving about 150 dollars going with journyed.com. Now if I wanted to get it from Amazon, it's 150 dollars more then what the pre-order price was, so I'm stuck ether waiting indefinitely or paying considerably more money "Ballpark $300 more" from another vendor.
3. How can a company that is marketed though schools to educators and students have 33 complaints filed to the BBB over 7 years (keep in mind, most people with billing issue just call their credit card companies for disputes not the BBB) and have an A- rating? It's the same song and dance with journyed.com it's been for 7 years (apparently). Not notifying people of backorders, double billing and poor customer service. This place was a link though my student portal at Art Institute, I expected for it to be above board. I would never have expected this... and hence way I didn't research this company, rather just the pricing.
Here's what it boils down to, You have a company "Journey Education Marketing", which seems to own "almost" every game in town for getting education version of software (from what I've read). They are obviously collecting orders, to place all at once to get huge savings. Because of this, they refuse to notify customers of "Back Ordered items" because let's face it. A, it wouldn't have been going on for 7 years. And B, that would lead to cancellation of orders. Now this is all compounded because these guys outsource the actual shipping of the product (from what I've read) and they are "Marketing" themselves to students. Who are far less likely to complain for many reason, which is part of why there is obviously only 33 complaints.
Simply from an ethical stand point, clearly journyed.com is not a company you want to do business with, nor should any institution for learning. What kind of example does this really set for students and what type of people are schools choosing to do business with? This has been going on for over 7 years, they still don't notify customers of BO status or even have on their website if products are instock. In 2010, any reputable website will tell you if an items instock unless it really is a super small company...
If it's as large as journyed.com the "Academic Superstore" is, offers great deals, but no in stock information BEWARE because your gonna be sorry.