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Marriott- Quarum Dallas TX Informative - Dallas Marriott Quorum needs attention

Review by Plat-Traveler on 2010-05-28
DALLAS, TEXAS -- This hotel is in an outstanding location in North Dallas however it's age is showing badly. Sadly the current management has allowed training to deterioate badly. I stayed here years ago with a positive impression, but now they refuse to allow you to park in front and have reserved every space (other than a garage in back)for "valet" even though it is often empty. No more free parking....anywhere. The staff have no idea if they offer pressing or express laudry services. Light bulb in room lamp burned out, and the iron in the room did not work. The staff seemed embarrasssed even defensive about the reduced level of staffing and often there is only one waitress working breakfast.
My advise ? stay at another Marriott in the area until some gives this team a wake up call.
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