CVS Complaint - CVS stole my money!
KANKAKEE, ILLINOIS -- To make a long story short I paid cash for a prescription that needed an authorization and before I even handed the pharmacist the script I wanted to make sure I would get all my money back (minus a $75 copay) when the authorization went through and she said "Oh yes, that won't be any problem at all as long as you keep all of your receipts". (cost of the medication was $603.24) About 2 - 2 1/2 weeks later I called CVS and they said they finally got the authorization so I was able to come back in and get my money back. I go there with ALL the receipts that I needed and out of all that money I got $103! CVS said I would have to get the rest of the money back from my insurance company. Insurance company said they paid CVS their FULL amount for the prescription so I needed to go back in and get my money back from CVS. Went back and forth with insurance and CVS. This happened on FEB 11th, it's now almost June. Still no money refunded back from CVS. CVS tells them that they refunded me ALL of my money. That is a lie!! I have proof. And I have my own opinions on why that was said but I have no proof on that so I will not say it. Insurance representative apologized up and down and said she gets this quite a lot and she suggested to contact CVS Corporate. Sad thing is that the Pharmacy Mngr. at that time (which she was just promoted 2 days before all of this happened) is NOW the Supervisor over the local CVS Pharmacy mngrs. in my town! She is the person at corporate that you have to bring your case to and she decides whether or not to spit in your face and call you a liar or give you ALL of your money that you should have coming to you! I will never go back to CVS! If there is anyone out there that had a similar problem that could give me any useful suggestions on getting this matter resolved it would be greatly appreciated...... Thanks