Sur Save Pharmacy Complaint - Shorting of Pills - Precription Drug

Review by Mensch on 2010-05-28
ALABAMA -- We have used Sur Save Pharmacy in Harvest Alabama for many years. My wife has had serious problems with her knees after numerous surgeries and replacements and has to take narcotic drugs for the pain. The insurance company and the doctor office control the amount and she cannot get more than prescribed for the time allowed. So what happens when the bottle does not have the correct amount ( i.e. SHORT)? She suffers in pain! And guess what? Sur Save does not care that the bottle was short, will not admit it was short, and accused my daughter of taking some out after we got home. Bottle says 112 and there was 91 actually in the bottle. Why do we know? My wife thought the bottle looked low and so she counted them. Called the pharmacy and the pharmacist said he checked the records and he was correct. Called it again and the other pharmacist said our daughter probably stole them. He must be a genious because he made this statement based upon the medications she gets on precription from this pharmacy. What a crock! That is not what you tell customers and it means that he and his staff must get personal about people's lives making judgments. We changed pharmacies. We are looking at complaining to the insurance company to put them on notice about this pharmacy and the BBB. I am teaching my wife how to use a precision scale we own to weigh prescriptions before leaving pharmacies although because we have changed to Publix, I don't believe we will have any problems. We know Publix has a great reputation and the pharmacists all act professional unlike the two bit Sur Save operation.
Comments:3 Replies - Latest reply on 2010-05-28
Posted by yoke on 2010-05-28:
Your wife does not need a scale. All she has to do is count the pills before she leaves the pharmacy. I do it all the time. If the pharmacy has a problem with it explain that you have been shorted before and want to make sure the correct amount are in the bottle.
Posted by Anonymous on 2010-05-28:
Unless you count out the pills at the counter when you pick up the script, there's no way to know for sure that Sure Save is shorting shouldn't accuse them, just like they shouldn't accuse your daughter, without proof.
Posted by goduke on 2010-05-28:
You can do a couple of things. One is to ask the pharmacy to flag your account for a duplicate count prior to the pills being put in the bottle. You can also ask them for a tray at the counter so you can count yourself, as others have mentioned. While you shouldn't have to go through the trouble, it may be a good thing to do until you get it all sorted out. If it's a continuous problem, you might want to contact the Alambama board of pharmacy.

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