PODS Enterprises, Inc. Complaint - Property damage - moving and storage
PFLUGERVILLE, TEXAS -- We rented a pod for a move from Hot Springs to Austin. All went well until they picked up the empty pod.
The driver backed his truck right over a landscape boundary wall, destroying a major section of it.
This happened on Jan 28th in full view of us and some of our new neighbors. We also took pictures of the event and of the tire tracks clearly going over the wall.
On Feb 27th, a representative of Pods came out and said that they would be getting back with us. They never did.
On Apr 28th, we called Pods and, after negotiating their phone menus, we finally spoke to a representative who referred us to "Platinum Services." (That moniker must be some kind of inside joke!) After 15 minute on hold, they told us that the claim had been closed as the representative had "concluded that the Pods truck had not done the damage." They re-opened the claim and said that a local representative would be contacting us.
This is May 28th and we have yet to hear from them. Another call, another long wait, and another representative told us that someone would be calling. They have not.
Never Pods, never again.
tire tracks and broken wall