Warranty Direct Complaint - Warranty Direct is Horrible - Extended Warranty

Extended Warranty - Complaint

Review by Keesee on 2010-05-28

This company wears you down so that you want to give up on ever getting your car back. My car went into the shop on April 26. On April 27 I was told that I need transmission work. Warranty Direct took two weeks to make the decision, then shipped a used transmission with a cut harness. Two weeks later they shipped another with a cut harness. I have spent hours on the phone with this crappy company, gotten cut off numerous times and still don't have a car. It is now May 28! They don't return phone calls and won't let you speak to management. Right now I am on hold waiting for a representative. I don't know how they stay in business. I have been lied to since the beginning of this terrible experience. They even referred me to a company called LKQ--the company who shipped the transmissions. Now I am dealing with them as well. Why do I have to do the investigative work on what is going on with my car?

On top of it all, I got an email from Warranty Direct asking me to renew. If you want to avoid stress and not take the risk of having a nervous breakdown then stay away from this awful organization. It is now May 28, more than a month after the claim was made, and there is no resolution in sight. Do yourself a favor and avoid them. I wish someone had told me about them before I signed up.