Warranty Direct Complaint - Warranty Direct is Horrible
This company wears you down so that you want to give up on ever getting your car back. My car went into the shop on April 26. On April 27 I was told that I need transmission work. Warranty Direct took two weeks to make the decision, then shipped a used transmission with a cut harness. Two weeks later they shipped another with a cut harness. I have spent hours on the phone with this crappy company, gotten cut off numerous times and still don't have a car. It is now May 28! They don't return phone calls and won't let you speak to management. Right now I am on hold waiting for a representative. I don't know how they stay in business. I have been lied to since the beginning of this terrible experience. They even referred me to a company called LKQ--the company who shipped the transmissions. Now I am dealing with them as well. Why do I have to do the investigative work on what is going on with my car?
On top of it all, I got an email from Warranty Direct asking me to renew. If you want to avoid stress and not take the risk of having a nervous breakdown then stay away from this awful organization. It is now May 28, more than a month after the claim was made, and there is no resolution in sight. Do yourself a favor and avoid them. I wish someone had told me about them before I signed up.
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