Cellular South Complaint - AVOID Cellular South
Cellular South is the worse company I've ever dealt with. Their customer service people repeat over and over, "I'm sorry for your inconvenience" and then put you on hold while they read the manual and try to help you with your phone. Every customer service person did not know how to operate the phone I had. Not one. They kept me on the phone for an hour and would not switch me to a tech that knew what they were doing.
Then their techs tell you they can't fix the problem and to file a warranty claim. When you do, they charge you for the replacement phone instead of it being free saying that they could not duplicate your problem.
On top of this they send you a refurbished phone and not the NEW phone you paid for. So, I paid for a new phone, it didn't work properly, and sent it back at Cellular South's request. They decided my new phone was ok and sent me back a used phone and then charged by $60.00 for this used phone saying my new phone's problem was not under warranty.
Con Artist - that's what they all. This is where they make up their money!!!
I think this is switch and bait and fraud!
BEWARE....Yes the price is cheap, but in the long run you end up paying more.