Payless Car Rental Complaint - Don't Ever Ever Ever Rent Here
LAS VEGAS, NEVADA -- Received a car that was not prepped for rental. Even worse, vehicle would not accelerate above 40 miles per hour as apparently there was an issue with transmission - very dangerous in any town, but in Las Vegas, NV this is particularly dangerous. Despite numerous calls to LV office and even a letter written to President and CFO (Stevens) in FL - he never responded - company REFUSED to refund any portion of the weekly rental. They mistakenly overcharged us and the company was only willing to refund the overcharge. Will NEVER again rent from this company. You may pay extra going to one of the household brands (Hertz, Avis, Enterprise), but those companies would likely address and rectify such issues.
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