Ashley Furniture Complaint - Dishonest, Scam Artists
CATONSVILLE, MARYLAND -- This company is deplorable. We bought a bedroom set for our son and his fiance as a wedding gift. When we bought it we were told it was an ensemble, queen headboard, foot board, rails, chest, dresser and nightstand. I signed the paperwork when purchased and handed it to my son...that was MY mistake. I didn't read the purchase paper work. the sales person never included the nightstand. The first nightmare occurred regarding delivery. keep in mind they charge an outrageous delivery charge of $120!!! We specifically, over and over in the store told them that he was a teacher and the product could NOT be delivered during the day but had to be delivered after 4 PM. Oh we were assured that would happen. Well they attempted delivery with 15 minutes notice at 2 PM. Of course, they were not home. Ashley tried to hit them with a delivery charge. my son fought it and the furniture was delivered THREE weeks later! Customer Service FAILURE 101!!! Then the furniture is delivered with no night stand and we begin round two with them. I call around to Ashley in Florida with the sku number of the complete ensemble. Price in FL is cheaper then what we paid for the set without the night stand. Then I call the store and inquire what the cost would be and the price quoted is $13 more than what we paid. I write a letter and they reply to my son stating...are you ready..."well we will give you the nightstand but we will NOT make any of the repairs to the furniture we delivered that had nicks on it and two of the drawers don't seat". So they nick the furniture in delivery, deliver a product that is defective and then not stand behind it. PLEASE do yourself a favor RUN AWAY FROM THESE PEOPLE. THEY ARE SCAM ARTISTS, BAIT AND SWITCH. I am so sorry I ever took the kids there. I thought "made in America" it's got to be good stuff!!! How wrong could I have been.