SmartWings Airlines Complaint - Smartwings Customer Abuse

Review by pglohan on 2004-12-13
EUROPE -- Booked three flights on SmartWings (Dublin/Prague) ..and then our flights from Orlando, Florida where we reside. Booked hotels and then transportation etc for our european vacation in Feb 2005. Then 2 months later got an email from Smartwings saying our flights were cancelled, and we had to choose alternative days, and no refunds. Since we cannot travel on alternative days, we had to book flights on alternative airlines at three times the origional cost. Seems there is no recourse to this level of blant consumer abuse by some of these airlines. Complaints to SmartWings were returned with sharp, hostile language. They say that the flights were cancelled for 'scheduling reasons". Beware if booking on Smartwings (copies of emails are available to authenticate this).

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