BFS Home Warranty Complaint - Broward Factory Service Home Warranty VERY Poor Service
HOLLYWOOD, FLORIDA -- I called on Tuesday morning 5/25 to report that the Condenser Fan Motor in my AC Unit was squealing loudly and was told that someone would call me to schedule a time for a service call.
That afternoon at approximately 4:00 PM a technician called and stated they’d be out the next day (5/26) between 12 and 5 PM.
I took Wednesday off work and waited all day. Nobody called, nobody came to the house. Finally at 7:00 PM I went out to get some dinner and just my luck the technician came at 7:15 PM and left a “Sorry we missed you” note on the door.
I immediately called the next morning Thursday 5/27 and was told if they couldn’t come out that day then definitely on Friday 5/28. I called again Friday morning 5/28 to confirm and the receptionist told me she’d call me back within the next 10 or 15 minutes to confirm.
I waited several hours and called back and was told I’d been rescheduled for next Tuesday 6/1.
There isn’t much I can do about it, I either break down and call another company for a service call and eat the cost ($170.00 + for the motor in addition to the service call) or go 8 days in 93 degree heat without Air Conditioning.
Here’s the kicker… when I was researching all the various Home Warranty company choices provided my Realtor when I purchased my home, BFS had the fewest number of reports on RipoffReport.com – it appears that they really aren’t any better than the others.
I was told by the receptionist that the supervisor’s name is Russell Griffor but he doesn’t have voice mail and that I would have to leave a message. He has not returned my call.
My Recommendation: Choose another Home Warranty Company. BFS Home Warranty has an extremely poor service facility in Dallas TX and is unresponsive to repeated requests for service.